Refund Policy
Last Updated: [Insert date once finalized]
No Refund Policy
All purchases made on ydapp.in and the YD App are final and non-refundable. Once a payment is completed and access to the purchased semester or subject content is unlocked on your account, no cancellation, refund, or exchange will be provided, regardless of the reason, including but not limited to:
- Change of mind after purchase.
- Not using the purchased content.
- Dissatisfaction with the content after accessing it.
- Switching colleges, courses, or semesters.
Why We Have This Policy
Our content is digital and instantly accessible upon purchase. Once unlocked, the material cannot be "returned" the way a physical product can, and providing refunds after access would not be commercially sustainable for a low-cost content provider like us.
Failed or Duplicate Payments
If money was deducted from your account but access was not unlocked due to a technical or payment gateway error, please contact us at support@ydapp.in with your payment reference ID. In such verified cases only, we will either:
- Grant you access to the content you paid for, or
- Process a refund for the failed/duplicate transaction.
Fraudulent or Unauthorized Access
Any account found using hacking, unauthorized access, or other means prohibited under our Terms of Service (Section 7) will have its content access permanently revoked, with no refund of any amount paid, and may face the legal action described in that section.
How to Raise a Payment Issue
Email support@ydapp.in within 7 days of the transaction with:
- Your registered mobile number/email
- Payment reference/transaction ID
- Screenshot of the payment deduction
We will investigate and respond within 3–5 business days.
Contact Us
For any billing-related concerns, email support@ydapp.in.